Incredible organization and people.
You are always great. Forever reassuring and being there for us. Best wishes!
I just wanted to leave a positive feedback regarding the service received from you broker Fil Giannini. The process was fast and easy, the deal was good, and paper work that was needed by my lawyer was taken care of by Fil without problems.
I was searching for a better rate for house insurance due to my current insurance increasing in cost on its renewal date. I went online and came across Dan Lawrie Insurance Brokers Ltd. Their website directs you to a Online Chat and I was fortunate enough to chat with Devon Bestard. I stated my needs and Devon kindly asked if he could call me to get a more in-depth understanding; which he did immediately. Through our conversation Devon had a clear understanding of my concerns and needs and was able to immediately go into action in finding me the best price. He had access to information I would never have known about to enable him to find me less expensive insurance for the same coverage I currently had. How great a feeling it is to know someone else will do the research for you! As a result I have saved $600.00! I am so very impressed with Devon’s customer service ability and most of all how effortless he made the process seem. I cannot thank him enough for helping me so quickly and going above and beyond to follow through and provide me with all I needed for a successful outcome.
Great company to have our house and auto insurance. Barb Pettinger is an asset to Dan Lawrie.
On behalf of snapd Oakville, Oakville Hospital Foundation and Easter Seals Ontario, thank you for supporting the equipment needs at the new Oakville Hospital and for making a difference in the lives of children by making a contribution to the 2nd Annual snapd Oakville Charity Golf Tournament on July 5th at Crosswinds Golf and Country Club.
We are very grateful for your community support, and we’re pleased to announce the golf tournament raised $16,700.
snapd Oakville is proud to have hosted this gold tournament, in conjunction with our presenting sponsor Tee Zone and all our other sponsors and in-kind donors like you.
Thank you for making this event such a success, and we hope you will be part of the 3rd Annual snapd Oakville Charity Golf Tournament.
On behalf of E.C.A. Hamilton and M.C.A Hamilton I would like to thank you for your hole-in-one sponsorship for the ECAH/MCAH Golf Tournament held on June 28, 2016.
Everyone had a great time and we were pleased that the rain held off.
Once again thank you very much for your continued support of our Annual Gold Tournament.
On behalf of the Oakville Chamber of Commerce Board of Directors, I wish to express our sincere thanks and appreciation for your support on our 62nd Annual Golf Tournament on May 18th. The even was a tremendous success and we have received very positive feedback from those who attended.
We could not have presented such a successful event without the support of your team at Dan Lawrie Insurance Brokers, Ltd. Your support will assist the Chamber to continue its work advocating on behalf of the local business community.
We are excited to announce that we will be returning to Glen Abbey Golf Club next year on Wednesday, May 17th, 2017 so stay tuned for more information in the upcoming months.
Bob, thank you again for your ongoing support of the Chamber’s activities.
Hi there! I’m Sue Ramsay – the new General Manager of the HHCA. It’s been a real whirlwind since I joined the association in September; I have lots to learn and everything feels like a top priority. But my highest priority is recognizing our members and thanking companies like yours for your continued support. We know you have lots of places to spend your money and your time – we’re grateful you’re spending them with us.
Enclosed you’ll find a membership certificate recognizing your company as a member in good standing with the Hamilton-Halton Construction Association. Moving forward you can expert to receive one each year. We hope you’ll display them proudly.
We’re committed to helping all of our members build their businesses and succeed; our goal is to be a resource to you and your company. Now and int the coming years I’m hoping to make changes that will bring you even more value for your membership dollars. If you have feedback, questions, suggestions or complaints please get in touch. We want to hear from you and we want to help.
Thanks again for your membership in the HHCA; we look forward to working with you.
“DLIB has provided the Oakville Chamber of Commerce members and their employees with a comprehensive Home & Auto Insurance Program since 1991. Since Implementing this program, we have had numerous testimonials as to the quality of products and services provided by this organization. Some of the comments that I have received and are directed not only at the quality of service, but the depth of experience and expertise the staff provide to our members and their employees. This frim believes in finding insurance solutions for all their clients…….”
“DLIB has been a long-time, active member and supporter of this organization. In particular, DLIB has been a top sponsor of our Outstanding Business Achievement Awards, which shines a spotlight on the best business accomplishments in Hamilton each year. For more than a decade, the company has also supported Hamilton businesses by offering a comprehensive Group Home & Auto Insurance Program for our members and their employees through our Member to Member Discount program. I have received nothing but favorable feedback from the members that take advantage of this benefit……..”
I recently had an extremely positive experience through your brokerage and feel compelled to praise the customer service I received through Devon Bestard.
I received a welcome email that states that ‘Real VALUE means competitive pricing and outstanding service!’ and I cannot think of once in my history of driving that this has been embodied more. You should feel fortunate to have an employee who really does care deeply about the well-being of his clients – he is an extremely good brand representative for you and has been a pleasure to work with for myself.
I hope this note adds some reassurance that you’re on the right path toward your company goals as outlined in your welcome email and helps Devon get some recognition I believe he truly deserves.
Thank you for the moment of your time.
I am a client of Dan Lawrie Insurance Brokers since 1988/1989 and the reason is that I always have received a wonderful and satisfactory services, and I have been always very well treated. Thank you all.
My fellow BNI associate/clients were smiling and nodding their heads in agreement, and as a result two guests asked me after the meeting to call them to discuss their Business and Home Insurance.
This is the nice part of the job and I would like to thank you for your help in making it happen.
“Prompt and courteous service. The customer is listened to. Good work!!! Keep it up!”
“Dan Lawrie Insurance Brokers was very professional and helpful. Thank you.”
“Many thanks to all involved for the quick handling of my claim.”
“Thank you Ann Marie. Your service is exceptional.”
“The Thomson-Gordon Group has partnered with Dan Lawrie Insurance Brokers since 2010 and has been dealing with Beth Pace to manage our account during this time. I met Beth about 4 years ago when I joined the Thompson-Gordon Group team and was immediately impressed with both her understanding of our business and knowledge of the possible insurance solutions that would meet our growing needs. I was pleased to learn that a full risk assessment was done during the switch from our previous broker and additional coverages were put in place to fill gaps in our existing coverage. Recently, Beth has been working with underwriters to tighten our coverage even further to accommodate our expanding range of customer solutions. With each renewal, Beth is extremely diligent in ensuring that we receive maximum value for our money and I trust that she works in the best interest of the company. I would not hesitate to recommend Beth as she is a skilled insurance professional.”
“I was with another Financial Advisor for over 15 years and it wasn’t until the last few years that I noticed my advisor did not call me to review my portfolio with me. I found that very disturbing and when I called them for an update – they told me everything was fine with my finances. With the economy the way it was – I found that a little bit hard to believe. So I decided to get a second opinion and that is when I went to Dan Lawrie Insurance Brokers Ltd. Rene Papin reviewed my financial situation and needless to say it was a good thing that he did. If things were to continue with my previous advisor, all of my savings would have been depeleted within the next 4 to 5 years. I was very happy with Rene’s expertise and he took care of my financial situation very professionally. I now have a strategy in place that will help my financial situation maintain growth for many more years to come. Thank you Rene and thank you Dan Lawrie Insurance Brokers Ltd.”
“As a company we have dealt with Dan Lawrie for over 20 years and personally I have worked with Debbie Gowsell for a couple of years now. In all my meetings with Dan Lawrie’s staff and principals I have always felt the importance they gave, the high level of services they delivered and personal attention that was given to our business. I have especially found Debbie Gowsell to be very efficient in her work. She understands our business and its requirements. The way she takes care of our insurance requirements and fights for lower premiums while not compromising with the level of coverage, I always feel as if Debbie actually works for Branthaven Homes. If we had any suggestions to improve service or enhance coverage Debbie makes sure they were either implemented or an alternative was suggested which would be acceptable to both parties. We look forward to working many more years with Dan Lawrie Insurance and with Debbie.”
“Superior Radiant Products Ltd. has the pleasure to have Debbie Gowsell of Dan Lawrie Insurance Brokers, Inc. as our insurance Account Manager since our companies incorporation in 1995. Debbie Gowsell brings to the table exceptional knowledge of the industry. She has a very good understanding of our business, which allows her to make relevant recommendations and suggestions which help greatly in minimizing the risks of our corporation. Debbie Gowsell always keeps our company updated on all related news and changes that may affect our business. She always has a solution if new coverage is required to grow our company. We feel very confident that by having Debbie as our insurance advisor, we always have the necessary coverage, best premium, and knowledgeable timely advice. SRP would like to thank Debbie for her outstanding services and looks forward to continue working with her for the years to come.”
“We were contacted by Dan Lawrie Insurance Brokers in November, 2010 to introduce themselves and inform us of their involvement with the Master Insulators Association. We were invited by them to review our current insurance policies and see if any improvement could be implemented. Both my business partner and myself were impressed with Margaret Lavallee and the presentation she gave us. She was well prepared and had done her homework pertaining to our specific industry. Margaret was able to thoroughly review our policy and her recommendations enable us to improve our coverage to where we feel it will row with us and our ever-changing needs. We now have comprehensive coverage and saved money in the process. Margaret and the Dan Lawrie team have continued their level of excellence and we are looking forward to a continued relationship with them.”
“I first met Beth Pace when she came to our office to solicit our Product liability Insurance business. At that time I was impressed with her professionalism and her broad knowledge of the insurance industry. She made no promises, but I was pleasantly surprised that she was able to save us a considerable amount of money on our Product Liability Insurance policy. She is a very conscientious individual and is a great asset to her company, Dan Lawrie Insurance Brokers. She communicates well and understands many of your insurance needs even the ones that you had never thought of. I was so impressed with her that I have passed along quite a bit of our insurance business. I would highly recommend her to anyone who would like an honest, matter of fact insurance agent.”
“My name is Andrew Nicholas and I am the operating partner of Nimble Transportation & Warehousing Services Inc. In August of 2008 we changed our insurance carrier to Dan Lawrie Insurance Broker Ltd. Katherine and Don took over our Fleet and Property Insurance policies and we have not looked back since. Not only did they save us, but have provided us with more comprehensive coverage and protection. If I have questions – They answer them. If I need immediate service – They are there. When we have had claims, Katherine and Don have professionally looked after us to our satisfaction. In this day and age it is refreshing to find suppliers that offer sage advice and prompt service with a personal touch. I genuinely recommend this Dynamic Duo.”
“We would like to recommend our account manager, Debbie Gowsell at Dan Lawrie Insurance Brokers Ltd. as a full service insurance representative. We have worked with Debbie for the past five years. Debbie is very knowledgeable about the insurance industry and works hard on our behalf to obtain the most cost efficient coverage for our business needs. Her years of experience allow her to provide solid advice on our ever changing business requirements. She provides superior response time to our inquiries and needs. If she doesn’t know an answer, she researches it and gets back to us promptly. We feel secure knowing that Debbie and Dan Lawrie Insurance is watching out for our business risks and look forward to continuing to build our relationship with her.”
“I just wanted to pass on a very grateful thank you to Ann Marie Coombe for all her help with our insurance needs of the past. Our business is one of many changes and we have the need for a one on one contact. Ann Marie has proven to be always on top of our ever changing vehicle needs. Our company delivery vehicles can change every few months and the insurance can be overwhelming and get quite out of control in no time. We are constantly calling to make amendments to our policies and needs. She always responds right away with a clear understanding of our concerns. Ann Marie has always given us the personal attention we require, with the care to look out for our needs and at the same time stay very professional and approachable.”
“We are reviewing our present life insurance policies. Compliments were in abundance regarding the two Ldn Whole life policies you structured for me in the mid 1980s. In addition you recommended the best investment I ever made in my life. In 1985 when Kristin was born, you suggested a 25K Whole life policy in her name. Premium was (still is) $20.00 monthly. You sold me on it stating the gov’t would pay the premium (the baby bonus cheque we got back when). This policy’s death benefit has increased to 91K (after 27 yrs) through dividends purchasing additional coverage. It is and will continue to be a great legacy for Kristin moving forward. I know I thanked you back then but some 27 years later, I want to say THANK YOU again.”
“I wanted to take a moment to recognize and thank your associate Lee Vardy, for the work he does on our behalf concerning our group benefit plan. Our association with Lee began in 1999. Since that time he has made many recommendations to meet our changing needs. Our workforce has grown substantially to 100 employees. His ideas have helped us design a benefit plan that meets our needs and those of our employees. The ASO plan design he implemented has saved us money and limited our risk. I was also very impressed with his creative approach to a “Defined Contribution” health and dental policy. Once again, it is a pleasure to work with Lee. We look forward to continuing our relationship with him and your office.”
I’ve had the pleasure of collaborating my personal home and auto insurance with Dan Lawrie now for the past year. Switching insurance companies has been extremely beneficial for me with my Group policy rating with the Good Shepherd. When I called to inquire on the savings I would gain last January, I was giving a quote saving me over $1,300.00 in a years’ time. With this kind of savings there was no way I was going to pass this opportunity, and since then I have been able to save $110.00 a month!! Besides the amazing savings, the customer service with Dan Lawrie has been exceptional. Needless to say, my experience with the Dan Lawrie insurance company has been excellent.
“I would like to express my gratitude for all the assistance Fil gave us last Friday to find a Company to Bind Coverage for the Cottage with the little time he was given. I can truly say I have experience and great team work that your Company has proven to me. They recruit only the best! I did mention to Fil that I knew your track record and I trust he could live up to the same reputation I am accustom to from you. (Smile) Well he has not once but twice in this month proven it to me. So to the Team of Dan Lawrie Insurance – continue the great job! P.S. Fil although I have never met you but have spoken many times on the phone I can now confirm you are now in Avi’s league. (smile).”
“triOS College has been working with Dan Lawrie Insurance Brokers for many years on the administration of our employee group benefits programs. They have also recently assisted us with the selection of a provider for our new employee RRSP program, which are about to launch with their assistance. The comprehensive benefits review and reporting that they provide has proved beneficial in ensuring that our employees are receiving comprehensive benefits at a reasonable Cost to the company. Mark Kempf and the Staff at Dan Lawrie Insurance Brokers have always been very responsive to our needs, and have been of great assistance when questions arise.”
“This letter confirm that Tim Wade of Dan Lawrie Insurance Brokers and Mark McCormick of AGS have managed our Employee Benefit Program, Pension Plan and US Employee Program for several years. We could not be happier with our arrangement. We are fully confident that we are receiving the best possible service at the best possible price. All parties are constantly seeking ways to reduce our costs and cover our liability exposures. Their services are quick and professional and they are extremely knowledgeable in all aspects of insurance and pension. I would highly recommend these insurance providers for your Benefit Pension and US coverage needs.”
“We came on board with Dan Lawrie Insurance Brokers in 2008, Katherine & Don have been very efficient and they complete all tasks in a very timely and professional manner. As well they have remained very competitive, where our premiums and coverage’s are concerned, and although we have put our Insurance needs out to market, no-one to date has given us a good reason to leave. We have enjoyed our relationship with Katherine & Don and the company they represent. We are also very pleased, with the personalized service given to us, considering all the technology in the work place, they are always there to answer our calls.”
“Fil, it is a pleasure to provide you with this reference. I have had the good fortune of dealing with Fil for the past few years, in that time he and Dan Lawrie insurance have exceeded my expectations in every regard. Whether it involved a claim or several quotes on different potential vehicles, the service has always CONSISTENTLY been prompt, professional and friendly. I would not hesitate to refer Fil to my friends,clients or family. In this age of everyone talking about how their service is the best, I can say first hand Fil is service personified. I would not do business with any one else,thanks for your professionalism Fil.”
“We are impressed with your mindfulness to our specific business needs as a fast paced manufacturing environment and catering to our core values. lt is apparent during aII of our meetings, that you’ve done your homework and made every effort to understand our business. You come to the table with reasonable and creative ideas for enhancements and improvements to our plan. Your personal touch and sincere approach sets you high above previous providers We have worked with in the past. We would highly recommend your services; especially to manufacturing companies with a similar pace and environment to JEC.”
“On behalf of Zip Signs Ltd., we would like to compliment you on the results you have achieved for us since we switched to DLIB. You consistently provide prompt responses to all of ow needs, and deliver account service professionally at all times. Our high expectations and demands have been consistently handled and delivered with a positive, calm and patient attitude and the highest level of integrity. We have also benehted from several instances of unsolicited consultative advice which have resulted in changes to our corporate policies. We would highly recommend you and your team to any company.”
“Last February, I called Dan Lawrie Insurance for the first time. Although my home and auto insurance would not be due until June, Cathy Phimister had nothing but time for me. She took the time to run several scenarios with various insurance companies to ensure that my family’s insurance needs would not only be met but would be as cost effective as possible. When I called again in April, all of my information was right there waiting and she remembered me like an old friend. After years of less than desirable customer service, it has been a real pleasure dealing with the staff of Dan Lawrie Insurance.”
Just sharing this example of the high level service Alex has been providing to our clients, in this case Guestlogix and the acquisition of OpenJaw Technologies in Ireland. With the recent acquisition and the enlargement of their Global reach, employees and locations, there has been a lot of additional service, which will no doubt continue as they integrate the new operations. The next 12 months will provide us a great learning opportunity and provide us the opportunity to establish our protocols for handling service and transactions for accounts such as this. Cordially ,Mike
“Bob, I just want to formally say thank you again for the extraordinary service you provided us last Saturday in facilitating the insurance so my daughter and her husband could pick up their car. Since they were here from Barrie, having to wait till Monday would have been a real problem. The extra effort that you took was very much appreciated and they were thrilled to be able to return home with their new car. I always knew that your philosophy of business was to provide good customer service, but this was certainly an instance where you went far beyond that. Thanks again.”
“We have been dealing with Dan Lawrie Insurance Brokers Ltd. for 3 years now and during this time we have always found staff to be responsive to our needs, professional in their dealings, knowledgeable and thorough at renewal time. We are always impressed with how quickly and courteously queries are dealt with and resolved, where it is a simple matter or a more complex situation. We look forward to continuing our association and would like to express out thanks, in particular to Aaron MacFarlane and Sonia Bonomo and their associates, for their excellent service.”
“Katherine Groom has looked after our Insurance Account for the past 3 years on behalf of Dan Lawrie Insurance Brokers. During this time Katherine has proven to be diligent in answering any questions that we have had and assisting us each year to make our renewal process fast and efficient. I have worked closely with Katherine during our partnership and have always felt that our account was important to them and Dan Lawrie Insurance. We are pleased to endorse and recommend Katherine as a Commercial Service Broker to anyone requiring their services.”
“Dan Lawrie Insurance Brokers and their agents made the process of buying my first Errors and Omissions policy easy. Angela was and still is my trusted knowledgeable insurance advisor. She has shepherded me through a number of years and renewals. Questions are answered immediately and assistance is quickly given. My practice has gone through a period of strong growth that has been made much more relaxing by Angela and the knowledge that we are fully and properly covered in this more and more litigious Canada.”
“We have been insured with Dan Lawrie Insurance since 2000 and are pleased to have Dan Lawrie represent us for all our home and vehicle insurance needs. We have worked personally with Ann Marie Coombe who has been outstanding in providing personal attention and immediate response to any questions that we might have. She has always shown an untiring commitment to serve our insurance needs and always done what is in our best interest. I would highly recommend Ann Marie & Dan Lawrie Insurance Brokers.”
“Both Susan and I have been extremely pleased with your high standard of customer service, commitment to our needs and your passion to ensure our renewals and claims have been handled it the most cost efficient and timely fashion. It was always a pleasure to hear your ‘happy’ voice on the phone, and we hope the positive spirit continues!! We commend you for a job well done, and look forward to continuing to work with the entire Dan Lawrie team. “
“Both Diane and I really appreciate your efforts in bringing this unfortunate incident to a positive resolution. It proves that Chubb is a superior insurer with the interests of the insured at the forefront. Your personal efforts only reinforce this opinion. I tell all my friends of the positive experiences we have had with Chubb. We look forward to remediating our basement quickly so we can get back to a degree of normalcy. Thanks again,”
“Our family has had the pleasure of working with Ann Marie for more than 10 years. Her positive attitude and willingness to go above and beyond has made working with her through our insurance needs a task of delight rather than disdain. As a result of working with Ann Marie we have moved all of our insurance business to Dan Lawrie and we look forward to working with her for many years to come.”
“I just wanted to drop you a note to express my thoughts on how well you have serviced my Insurance needs. I am not a detail person so I require some one to take charge and look after all my insurance requirements. You have taken charge and have stayed on top of all my home and auto insurance. I thank you for your help. I look forward to a long working relationship with you and your company.”
“Just a note to tell you how pleased the 4 of us are with your prompt, efficient and friendly response to our needs. We have been very happy with your professionalism and caring towards our family’s insurance needs and look forward to a longlasting relationship. We have told so many of our friends about this win-win with you and Dan Lawrie Insurance.”
“This letter is in regards to Katherine Groom. Over the past three years, Katherine has represented my company Global Transport.bz. She has been a valuable part of our organization. She’s always been there for us. Her accountability is beyond what’s expected within the industry. I would encourage you to consider her for your insurance needs.”
“I would like to say how happy I have been with your service over the years. You have always had such a friendly manner and your response turnaround time has always been excellent. Thank you for the great service you provided to me over the years and I wish you all the best in you new job in business development.”
“I appreciate the personal approach you use on the annual reviews in discussing our Business and Fleet insurance needs. This makes me feel like a “priority client”. The exercise of discussing insurance coverages provides me a better understanding of my business and how I will operate in the future.”
“When I turned 25, my insurance needs changed. There were a lot of decisions to make and options to choose from. Working with my broker, Fil, at Dan Lawrie Insurance, we found the best possible plan that included new coverage for my home and spouse as well as lowering my rates overall!”
“Rene is a responsible and understanding individual. He is more than capable of managing my investments. With his help, I have a better understanding of how my investment work and how managed the risks in the market. He has produced a long term plan to help me meet my retirement goals”
“I have been very pleased in my dealings with Dan Lawrie Insurance Brokers Ltd. They always look after my request promptly and are very professional and knowledgable. I enjoy dealing with them. They are always pleasant and have helped me greatly with our insurance needs.”
“The file of claim was acted on right away- Paul Restoration was at the house with in an hour. We have a little girl with a disability requires a bath every night, with in 24 hours, the plumbing was fixed- Awesome job on every ones part that helped us.”
“Alex was extremely helpful right from the beginning with helping me get things sorted out. She told me everything I needed to do and had me set in 10 minutes. The lady that hit me was on the phone for 2.5 hours with her insurance company.”
“Having dealt with other Insurance Companies and Brokerages where trying to “get a real person” on the phone was challenging – this was a pleasure under the circumstances. Everyone I spoke to was very helpful. No hassles.”
“Just wanted to thank you again for all you did to help me and for all the money you have saved me. I’m just blown away that you could achieve that for me when I was paying so much to the “other” place.”
“In my personal experience, Rene Papin is a guarantee of responsibility, trustworthiness and integrity in all his actions. Rene also has a great sense of humour that makes him a pleasure to deal with.”
“It is nice to know that when a job needs to get done that there are still people who rise to the challenge and do everything in their power to get results and who can be honest along the way.”
“I was very satisfied with the handling of my claim. I found Dan Lawrie’s representative knowledgable, confident and very thorough. A devastating experience was made much more tolerable.”
“Katherine, I would like to take this opportunity to say thank you for all your patience and insurance advice as this has helped me greatly in my new role with Global Transport.”
“In a competitive market that we work within, it is important to align ourselves with advisors that not only understand our business, but also have our best interests at heart.”
“Noel and I are extremely satisfied and we do appreciate the follow-up call from Barbara Petteringer. This is what I call superb customer service, to take time out for us.”
“I was treated with courtesy and I am very pleased with the professionalism that was presented towards my claim. Thank you for making my claim a hassle-free experience.”
“Thank you so much for all the time and effort you put into helping Kaleigh, Ann Marie. It has been such a pleasure working with someone so knowledgeable and helpful. “
“Anne Marie is the definition of VIP!! She has the know-how and respect for a busy clients lifestyle with quick and efficient information that meets our needs.”
“Thanks to the work of Cathy from Dan Lawrie Insurance, we were thrilled with the savings of over $1000.00/year for our car insurance alone!”
“I have been dealing with your company for more than 15 years and I always have a good and satisfied result. Keep up the good work.”
“Dan Lawrie Insurance Brokers Ltd. handled my claim very professionally and was most courteous and most helpful. Thank you.”
“Hi Dan, just wanted to let you know that I just received excellent customer service from Chrstina Silva. Thank you.”
“I always get Top Notch Service from your company for claims, questions I may have or any insurance related matters.”
“Mary was amazing and provided excellent service to me and because of her I am planning to move my accounts to you.”
“Fil is great. He has taught me a lot about insurance, always taking care of me by following up.”
“Prompt and courteous service. The customer is listened to. Good work!!! Keep it up!”
“Dan Lawrie Insurance Brokers was very professional and helpful. Thank you.”
“Many thanks to all involved for the quick handling of my claim.”
“Thank you Ann Marie. Your service is exceptional.”